The Town of Golden is seeking a proactive and technically skilled IT Support Coordinator to join our Information Technology team. This is an excellent opportunity for a customer-focused IT professional to play a key role in supporting the Town.
The Town of Golden offers a supportive, team-based work environment with an emphasis on collaboration. We believe in lifelong learning and are committed to providing and supporting training and professional development opportunities for our staff. Our friendly, small-town setting, spectacular natural environment, and endless recreational and cultural opportunities offer an incredible live-work-play lifestyle that few places can beat.
This is a union position with CUPE, Local 2309 that works a 35-hour work week with opportunities for flex time, a comprehensive benefits plan, and a starting wage between $37.18 – $39.18 per hour.
About the Role
As the first point of contact for the Information Technology (IT) department, the IT Support Coordinator provides technical support and performs proactive duties to support the Town’s overall operations. This includes, but is not limited to, help desk support for users in relation to desktop software, hardware, applications, printers, telecom and mobile devices, as well as installations, upgrades, moves, and changes.
In addition to responding to service requests, the IT Support Coordinator helps monitor and maintain technology and licensing, supports 24/7 access to systems, creates and maintains documentation, trains staff, assists with responses to security incidents, and contributes to the reliability and connectivity of systems across all Town facilities.
Key Responsibilities
- Providing help desk support for desktop software, hardware, applications, printers, telecom, mobile devices, and AV systems.
- Administering user accounts, permissions, and system security across platforms, including the active directory, permissions, cloud services, and email.
- Installing, maintaining, and documenting IT systems and equipment.
- Making sure AV equipment is operational in Council Chambers and all meeting rooms.
- Maintaining IT inventory, licensing, and documentation.
- Conducting IT onboarding and offboarding orientations.
- Triaging and escalating complex technical issues.
- Collaborating with staff to resolve support requests and improve service delivery.
Minimal Qualifications
- A degree in a relevant program or an acceptable equivalent combination of education and experience.
- Certification in COMPTIA A+ or an acceptable equivalent.
- Minimum of 3 years progressive experience in information technology support services.
- Excellent ability to communicate and provide support to customers.
- Ability to obtain and maintain a criminal record check.
Supervision
The IT Support Coordinator is directly supervised by and reports to the Director of Corporate Services & Communications or designate.
How to Apply
Please submit applications electronically, by post, or in person on or before
Friday, November 14, 2025, at 2 p.m. (Mountain Time) to:
Attention: Alysha Saville, Director of Corporate Services & Communications
810 9th Avenue South, Box 350 Golden, BC V0A 1H0
Phone: 250-344-2271
E-mail: csc@golden.ca
About Golden
Located in the heart of the Canadian Rockies, Golden offers an extraordinary live-work-play lifestyle. Our small, close-knit community of approximately 4,000 residents combines a welcoming small-town atmosphere with breathtaking mountain scenery, world-class recreation, and a vibrant arts and cultural scene. Surrounded by six of Canada’s most spectacular national parks, Kicking Horse Mountain Resort, and endless outdoor adventures, Golden offers both excitement and tranquility—all within a few hours of Revelstoke, Banff, and Calgary.
All applications and enquiries will be treated in strict confidence. Only candidates selected for an interview will be contacted.
We reserve the right to collect both direct and indirect information about any applicant selected for an interview.
ACKNOWLEDGEMENT: The above description reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and will not be construed as a detailed description of all the work requirements that may be inherent in the job. Employees may perform other related duties and tasks as required to meet the needs of the operation.